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Roof Insurance Claim Assistance
Storm or hail damage? We guide Hickory-area homeowners through the claim process from inspection to install.
Storm or hail damage? We guide Hickory-area homeowners through the claim process from inspection to install.
Roof insurance claims are won and lost on documentation. An adjuster is evaluating evidence, and the difference between an approved claim and a denied one is very often whether the damage was properly identified, photographed, and described in terms the carrier recognizes.
S&S Roofing supports homeowners through storm and hail claims across Hickory, Catawba County, and the NC Foothills. We inspect, document thoroughly, meet the adjuster on site, and then perform the approved work — the same veteran-owned company from first inspection through final cleanup.
To be clear about what we are and are not: we are roofing contractors, not public adjusters or attorneys. We do not negotiate your settlement or represent you legally. What we do is produce accurate, complete, professional documentation of what is actually wrong with your roof, and communicate it clearly to your carrier.
A full assessment of the roof, flashing, vents, and gutters to establish exactly what damage exists — including hail bruising and wind creasing that are not visible from the ground and that homeowners routinely miss.
Comprehensive photographic evidence and a written damage report structured the way adjusters expect to receive it. This is the single highest-leverage thing in the entire process.
We can be present for the adjuster's inspection to point out damage and answer technical questions directly, which prevents legitimate damage from being overlooked.
We review the carrier's scope against what we actually found on the roof. Omissions happen — and an omission you do not catch is money you do not receive.
Current North Carolina code sometimes requires more than what was originally on the roof. We build the scope to code, which is a legitimate and frequently overlooked component of a claim.
Once the claim settles, we do the work — with our 5-year workmanship warranty on full re-roofs and the manufacturer's material coverage on top.
If it is not photographed and described, it is a matter of opinion. Thorough evidence turns an argument into an assessment.
Hail bruising and wind creasing do not look like damage to an untrained eye but genuinely shorten roof life — and they are legitimately claimable when identified and documented.
Damage documented promptly after the storm is straightforward. Damage discovered a year later invites the entirely reasonable question of when it actually happened.
Bringing a roof to current code is frequently a covered component, and it is frequently left out of an initial scope simply because nobody raised it.
The people who inspected your roof are the people who talk to the adjuster and the people who do the work. Nothing gets lost in translation between three different vendors.
Storm-chasing contractors leave the county. We have been at 134 Bolick Lane since 1995 and we will be here to honor the warranty in year four.
S&S Roofing has been veteran-owned and locally operated since 1995 — over 30 years and 4,500+ roofs across the NC Foothills. You are hiring the same company that shows up on your roof.
Every full re-roof and full roof replacement carries a 5-year workmanship warranty on top of the manufacturer's material warranty. If our installation is the problem, we come back and fix it.
We are certified with CertainTeed, Owens Corning, TAMKO, and GAF — including CertainTeed SELECT ShingleMaster and Owens Corning Platinum Preferred, a tier held by roughly the top 1% of contractors nationwide.
The crew on your roof works for S&S Roofing. We do not sell your job to a subcontractor, which is how quality and accountability get lost on most roofing projects.
We carry $2M general liability plus workers' compensation. Certificates are available on request before we set foot on your property.
If we make a mistake, we make it right. That is the whole policy, and it is why most of our work comes from referrals and repeat customers across eight counties.
We will not tell you that you have a claim when you do not. If your roof took no meaningful storm damage, we will say so — filing a claim on a roof that is simply old and worn out is a good way to get denied and to have the claim on your record for nothing. But if you do have damage, thorough documentation is the difference between a claim that is approved and one that drags on for months. S&S Roofing is veteran-owned, locally operated since 1995, fully insured with $2M general liability, and certified with CertainTeed, Owens Corning, TAMKO, and GAF. Serving Hickory, Newton, Conover, Taylorsville, Statesville, Morganton, Lenoir, and Lincolnton. Free inspection — call (828) 495-1805.
We support it — we do not file or negotiate it. We are roofing contractors, not public adjusters or attorneys. We inspect, document the damage thoroughly, meet your adjuster on site, and complete the approved work. The claim itself remains between you and your carrier.
Yes, and it is the most valuable thing we do in this process. Comprehensive photo documentation and written damage assessments, in the format adjusters expect.
Yes. Being on the roof with the adjuster lets us point out damage directly and answer technical questions, which is how legitimate damage avoids being overlooked.
Get a free inspection. Hail and wind damage are frequently invisible from the ground, and homeowners regularly have claimable damage they do not know about — and just as regularly worry about damage that turns out to be normal wear.
Denials happen, sometimes for good reasons and sometimes because the damage was not properly documented. We can review the carrier's scope against our findings. If you need to escalate beyond that, a public adjuster or attorney is the right resource — that is genuinely outside what a roofing contractor should be doing.
That is between you and your carrier and varies by policy and state. What we can tell you is whether you have real, documentable damage — which is the information you need to decide whether filing makes sense.
As soon as practical. Prompt documentation strengthens the claim, and prompt tarping stops interior damage from growing. Call (828) 495-1805 — storm calls get same-day priority.
Yes. Same company, start to finish, with a 5-year workmanship warranty on full re-roofs plus the manufacturer's material warranty.
"They are always very professional, show up when they say they will and have very competitive prices. I would highly recommend them for any project."
"Best roofing contractor in this area! Had our roof replaced with no problems since. Quality work, great cleanup, high-quality materials at a fair price."
"Finished my house, barn and shed roofs in three days. Nice workers and a great job on the cleanup. Would absolutely use them again."
"The S&S team is the most professional and dedicated crew that has worked on my project. Excellent from the first phone call to the final inspection."
"Fair, honest, and they did exactly what they said they would. My new metal roof looks fantastic and the price was right."
"Quick to respond after a storm and walked us through the whole insurance process. Couldn't ask for better service."
"They are always very professional, show up when they say they will and have very competitive prices. I would highly recommend them for any project."
"Best roofing contractor in this area! Had our roof replaced with no problems since. Quality work, great cleanup, high-quality materials at a fair price."
"Finished my house, barn and shed roofs in three days. Nice workers and a great job on the cleanup. Would absolutely use them again."
Veteran-owned since 1995 and trusted across the Foothills, Lake Norman & Charlotte suburbs. Call or request your free on-site estimate today.